The Umo App works by providing you with a unified platform to access various transportation options. Simply input your destination, and the Umo App will provide multiple routes and modes of transport available, including public transit. You can then book passes or rides and track your journey progress.
- How do I buy a Umo Pass?
- How do I add stored value to my Umo App account?
- How do I change my payment method
- How do I plan a trip with the Umo App?
- How does my Umo Wallet work?
- How do I show my trip validation ("QR" code) to board?
- How do I manage my Umo App account?
- How do I change my location?
- How do I redeem a benefit code?
- How do I view my rides and transaction history?
- How do I contact Customer Support for assistance?
How do I buy a Umo Pass?
If your transit agency offers passes, you can purchase a pass with the Umo App by going to Wallet > Buy > Add Pass > Select a Pass > Purchase.
You can now tap Show Code on the Home screen or tap the Code icon to scan your validation code on the electronic reader to validate your fare when boarding.
How do I add stored value to my Umo App account?
If your transit agency the ability to add cash ("Stored Value") to your Umo App account, you can purchase stored value with the Umo App by going to Wallet > Buy > Add Money > Load Your Wallet > Purchase.
You can now tap Show Code on the Home screen or tap the Code icon to scan your validation code on the electronic reader to validate your fare when boarding.
How do I change my payment method?
You can add or remove a saved payment method by tapping the navigation menu icon > View My Account > Payment > Replace.
You can delete a payment method by tapping the navigation menu icon > View My Account > Payment > Remove.
How do I plan a trip with the Umo App?
You can plan a trip with the Umo App by tapping the Ride icon and entering a destination in the Where to? field and selecting your preferred starting point and destination, and then tapping your preferred trip-planning result.
How does my Umo "Wallet" work?
You can use your Umo App Wallet to purchase a transit pass or add more money to your Umo account.
How do I access my Umo App Wallet?
Tap the Wallet icon to add money or passes, or to set up autoload.
How do I show my trip validation (QR code) to board?
You can access the validation code for your trip by tapping the Code icon. Show the code to the reader when boarding, and the Umo App will automatically use a pass or Stored Value from your Umo Wallet.
How do I manage my Umo App account?
You can manage your Umo App account details by tapping the navigation menu icon from the Home screen > View My Account > and selecting either My Profile (to update your profile information) or Payment to add, remove, or replace a payment method.
- On the My Profile screen, tap Edit to edit your First Name, Last Name, Username, Email, or Phone information.
- On the Payment screen, tap either Remove or Replace to add a payment method, or to remove or replace your payment card on file.
How do I change my location?
You can change your location by tapping the navigation menu icon from the Home screen > Change Location > choose country (example: United States, Chile, etc.) and selecting the appropriate transit agency.
How do I redeem a benefit code?
You can redeem a benefit code by tapping the navigation menu icon from the Home screen > Redeem Benefit Code > and entering your 8-character benefit code to redeem your discount fare.
How do I view my rides and transaction history?
You can view your rides and transactions histories by tapping the navigation menu icon from the Home screen > View History > and tapping either Rides or Transactions.
How do I contact Customer Support for assistance?
For questions or feedback related to stations, transit times, payment issues, passes, cash balances, transfers, real-time bus information, youth or senior discounts, student passes, or potential refunds — please contact your local transit agency at: https://support.umomobility.com/hc/articles/1500001596982