The following FAQs answer frequently asked questions for getting started with the Umo App:
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How does the Umo App compare to the original TouchPass Mobile App?
- If I have more than one mobile device, will my TouchPass account from one phone automatically be migrated to my other phone(s)?
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What if I have a Umo or TouchPass card and want to start using the Umo App?
What is the Umo App?
The Umo App is a mobile application that lets you prepay and reload fare value to your mobile device. You can scan your mobile device at an electronic reader when boarding each bus or train. The Umo App also provides you with directions and helps you find your next bus or train.
What can I do with the Umo App?
Once you register your mobile device and create a Umo account, you can start buying Cash Balance funds or passes, get directions, find your next bus or train, and pay your fare by showing the Validation Code on the Umo App Home screen to the code reader on your bus or train.
How does the Umo App compare to the original TouchPass Mobile App?
The Umo App replaces the TouchPass Mobile App. It provides all of the capabilities of the TouchPass Mobile App capabilities, and includes a variety of new features, such as multi-modal trip planning, and a fresh new look.
Note: TouchPass has been discontinued. For more details, please see this article.
How can I get the free Umo App?
You can download the App to any eligible smartphone from the appropriate app store:
- For Android devices, visit the Google Play Store by tapping the Play Store icon on your Android device.
- For iPhone or iPads, visit the Apple App Store by tapping the App Store icon on your Apple device.
Umo App OS Requirements:
- For iOS devices, the Umo App requires iOS 12.0 or later.
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For Android devices, Umo App requires Android OS 8.0 or later.
How do I set up a Umo account?
Download the Umo App on your smartphone from either the iOS App Store (for iPhone devices) and Google Play Store (for Androids devices), and set up your account with a mobile phone number, email or username & password.
How does paying my fare with the Umo App work?
You must first purchase a fare product, (a pass or cash balance), for use on the your local transit agency’s system you want to ride. Once you’ve completed that simple step, just select the Validation Code option on the Main Screen and show that Code code to the reader when you board.
Do I have to use the Umo App?
No. A cash option will remain available to you if you don’t use the Umo App. You can also choose to use the Umo card, which is available from all participating transit agencies; or, if offered by your agency, a paper pass.
Check your agency’s fares and passes webpage to see what paper passes are available.
How does the Umo App compare to the original TouchPass Mobile App?
The Umo App replaces the TouchPass Mobile App. It provides all of the TouchPass Mobile App capabilities, and includes a variety of new features, such as multi-modal trip planning, and a fresh new look.
Note: TouchPass has been discontinued. For more details, please see this article.
If I have more than one mobile device, will my TouchPass account from one phone automatically be migrated to my other phone(s)?
No. Your log-in stays with your device, and can't be shared across other devices.
Note: TouchPass has been discontinued. For more details, please see this article.
Will I be charged any fees for using my Umo account?
Although there are no fees for opening or using a Umo account, you may be charged by your bankcard provider for using your Debit or Credit card to make purchases using the Umo Pass website or the Umo App. Your mobile provider may also charge you for sending or receiving messages using the Umo App or using your mobile device to connect to the Umo Pass website.
Can my family or friends use my Umo App or Umo account?
No. They must use their own Umo account with the Umo App or with a Umo Card.
What if I have a Umo or TouchPass card and want to start using the Umo App?
When you download and open the Umo App for the first time, enter your existing Umo or TouchPass card number to replace the Umo/TouchPass Card with the Umo App. Your Cash Balance, passes, transfer rights and transaction history will all be preserved since those are part of your Umo account.
Once you begin using the Umo App, your Umo Card is no longer usable and should be cut in half and disposed of.
Note: TouchPass has been discontinued. For more details, please see this article.
What languages does the Umo App support?
Umo supports several languages. (See the list of languages here.) Simply adjust your Settings to your preferred language.