FAQs About Routes, Trips and Directions – Umo App Help Center

The following FAQs answer frequently asked questions related to Umo App route, trips and directions:

How do I plan a trip using the Umo App?
How do I locate nearby stations?
How do I add favorite stations or locations?
How do I see available transit lines?
How do I alter my trip details?
How do I view my trip ride history?

How do I plan a trip using the Umo App?

You can plan a trip by entering a destination in the Where do you want to go? field of the main screen, selecting your preferred trip, and booking it when you’re ready.

Your starting point defaults to Your Current Location. You can also tap in this field and enter an alternate starting point.

Additionally:

When planning a trip, you can set your preferred trip time by using the options in the Depart Now (or selected option) drop-down list.

You can alter your preferred Route Type and Transit Type preferences by tapping the Filter option.
You can view your trip history by tapping Wallet > Ride History.
You can verify that you have Cash Balance funds or a pass to pay for your trip by tapping Wallet.

How do I locate nearby stations?

You can locate nearby transit stations by selecting the Stations icon at the bottom of the main screen of the Umo App.

From the Station screen, tap Nearby to see nearby transit stations.
Select a station for details.

How do I add favorite stations or locations?

You can add a station to your Favorites by selecting the Stations icon at the bottom of the main screen.

From the Station screen, tap Nearby to see nearby transit stations.
Select a station and add it as a favorite by tapping the star at the bottom of the Station screen.

You can add home or work favorite location details by tapping either Home or Work under the Favorites section of the main screen.

From the main screen, tap either Home or Work to set your home or work Favorites location.

You can set this by doing one of the following:

Enter an address in the Type a Favorite Location to add it to your favorites.
Select Your current Location to save your current location to your favorites.
Select Choose on Map to select a location on a map and save it to your favorites.
Your added home or work favorite address appears under the Favorites section on the main screen.

How do I see available transit lines?

If Umo is available for your region, you can view available lines and add a line to your Favorites by tapping the Lines icon at the bottom of the main screen.

From the Lines screen, tap All Lines to see all available transit lines.
Select a line for more line- and stop-specific details.

How do I alter my trip details?

Altering Trip Time

When planning a trip, you can set your preferred trip time by using the options in the Depart now (or selected option) drop-down list to select one of the following:

Depart Now – to depart at the present time

Set your departure time – to depart at a set departure time.
Set desired arrival time – to plan your trip based on a desired arrival time.
Last lines for today – to plan your trip using the last available lines of the day.

To alter trip time for an existing trip, go to the trip, select the Depart now (or selected option) drop-down list, and select another departure-time option.

Altering Trip Details

You can alter your preferred Route Type and Transit Type preferences by tapping the Filter option.

You can also alter your route type by tapping the navigation menu icon and selecting Settings > Trip Plan.

To alter route type, select one of the following preferences:

Best route
Least walking
Fewest transfers

To alter transit types, select any of the available options that apply:

Bus
Train
Subway
Light Rail
Cable Car
Ferry
Bike

How do I view my trip ride history?

You can view your ride history by going to Wallet > Ride History.

From the main screen, tap Wallet.
On the My Wallet screen, tap Ride History. Your previous trips appear.
Tap any previous trip for additional details.