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Umo FAQs

  • Updated

The Umo App is your travel companion, letting you buy contactless transit passes with a tap, get directions, find your next bus or train, and move seamlessly wherever life takes you. 

This article provides you with answers to the most frequently asked questions (FAQs) related to the Umo App and Umo Cards. 

How do I buy a Umo pass? 

  • Umo App:
      • If your transit agency offers passes, you can purchase a pass by going to Wallet > Passes > Buy a pass.
  • Umo Passenger Portal: 
      • If you use a Umo Card instead of the Umo App, you can purchase a transit pass at the Umo Passenger Portal by going to My Wallet > Buy Value or a Pass > Passes > Choose a Pass. 

What do I do if I receive a "Something Went Wrong" error message? 

If you received a "Something Went Wrong - Try again later" error message, please make sure that you have entered your card number, expiration date and CVV correctly on the Payment Method screen of the Umo App. 

  • If the card you have on file with the Umo App has expired or was cancelled for some reason, you will need to replace it by going to Confirm Your Purchase > Change > Change Payment Method > Payment Method > Continue. 
      • Example: If the card you have on file with the Umo App has expired or was cancelled for some reason — and you receive the "Something Went Wrong - Try again later" — you will need to replace it by tapping Change on the Confirm Your Purchase screen when you add a cash balance or purchase a pass. 
      • Note: Each transit agency decides which payment methods they accept for the Umo App. To determine if the payment method you are trying to use is accepted, please contact your transit agency. 

How do I add a Umo Cash Balance or "Stored Value"? 

  • Umo App:
      • You can purchase a cash balance (to deposit money in your Umo Wallet for later use) by going to Wallet > Cash Balance > Add Cash. 
  • Umo Passenger Portal: 
      • You can add Stored Value to your Umo account at the Umo Passenger Portal by going to My Wallet > Buy > Stored Value > Choose Amount. 

How do I change my language in the Umo App? 

You can change your Umo App language by tapping the navigation menu Navigation_Menu_-_NEW.PNG and selecting Settings > Preferred Language for Umo. 

How do I use my Umo App Wallet? 

What do I do if I can't sign in to my Umo App account? 

If you're having difficulties signing in to your Umo App account, please see the following Help article: Can's Sign in to Your Umo App Account?

How do I change my payment method? 

  • Umo App:
      • You can change your method of payment by tapping Change on the Confirm Your Purchase screen when you add a cash balance or purchase a pass. 
  • Umo Passenger Portal: 
      • You can change your payment method at the Umo Passenger Portal by going to My Account > Payment Method > Payment Details. 

What is fare capping, and how does it relate to the Umo App? 

Fare capping rewards you for using stored value (aka “cash balance”) by giving you unlimited free rides for a day/week/month after you have spent the same amount as a daily, weekly, or monthly pass. This pay-as-you-go method removes high upfront costs of daily, weekly, or monthly passes and ensures that you never overpay for transit again. 

How do I plan a trip with the Umo App?

You can plan a trip by entering a destination in the Where do you want to go? field of the main Directions Directions_Icons.jpg screen, tapping Search routes and selecting your preferred trip result. 

How do I change my password? 

You can change your Umo account password on the Umo Passenger Portal by going to My Account > Account Details > Security > Change Password. 

How do I change my username and other Umo account details? 

You can modify your Umo App account details, including your username, by going to the navigation menu Navigation_Menu_-_NEW.PNG and tapping My Account. On the My Account screen, enter your preferred username (or a mobile number), your first and last name, email address, and your mobile number. Once you have updated your Umo account details, tap Update Profile. 

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