How does the Umo App work?
The Umo App works by providing users with a unified platform to access various transportation options. Users can input their destination, and the Umo App will provide multiple routes and modes of transport available, including public transit. Users can then book tickets or rides and track their journey progress.
This article provides you with answers to the most frequently asked questions (FAQs) related to the Umo App.
- How does the Umo App work?
- How do I buy a Umo App pass?
- What do I do if I receive a "Something Went Wrong" error message?
- How do I add a cash balance ("Stored Value") to my Umo App account?
- How do I change my language in the Umo App?
- How do I use my Umo App Wallet?
- What do I do if I can't sign in to my Umo App account?
- How do I change my Umo App payment method?
- What is fare capping, and how does it relate to the Umo App?
- How do I plan a trip with the Umo App?
- How do I change my Umo App username and other account details?
- What is the Umo App?
- How do I use the Umo App?
- How do I add a card to Umo?
- What is Umo Mobility?
- How does the Umo App work?
Using a Umo Card instead of the Umo App? Click here for Umo Card FAQs.
How do I buy a Umo App pass?
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If you use a Umo Card instead of the Umo App, you can purchase a transit pass at the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders) by going to My Wallet > Buy Value or a Pass > Passes > Choose a Pass.
What do I do if I receive a "Something Went Wrong" error message?
If you received a "Something Went Wrong - Try again later" error message, please make sure that you have entered your card number, expiration date and CVV correctly on the Payment Method screen of the Umo App.
- If the card you have on file with the Umo App has expired or was cancelled for some reason, you will need to replace it by going to Confirm Your Purchase > Change > Change Payment Method > Payment Method > Continue.
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- Example: If the card you have on file with the Umo App has expired or was cancelled for some reason — and you receive the "Something Went Wrong - Try again later" — you will need to replace it by tapping Change on the Confirm Your Purchase screen when you add a cash balance or purchase a pass.
- Note: Each transit agency decides which payment methods they accept for the Umo App. To determine if the payment method you are trying to use is accepted, please contact your transit agency.
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How do I add a cash balance ("Stored Value") to my Umo App account?
To add a cash balance ("Stored Value") to your Umo App account, follow these straightforward steps: 1) Open the Umo App on your smartphone, 2) Access your "Wallet," 3) Choose the "Cash Balance" option, 4) Select the desired amount to add to your cash balance, 5) Complete the payment process, and your Umo App account will be replenished with the new cash balance.
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How do I change my language in the Umo App?
To change your language in the Umo App, simply follow these quick steps: 1) Open the Umo App on your smartphone, 2) Access the app's "Settings," 3) In "Settings," tap "Preferred Language for Umo," 4) Select your desired language from the available options, and the Umo App will update to display content in your chosen language.
How do I use my Umo App Wallet?
To use your Umo App Wallet, follow these steps: 1) Open the Umo App on your smartphone, 2) Access your "Wallet," 3) Add funds to your wallet, or add a pass, through available payment options, 4) Use the wallet balance to conveniently pay for fares by tapping your phone on the electronic reader when boarding a bus or train.
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What do I do if I can't sign in to my Umo App account?
If you're unable to sign in to your Umo App account, try these steps: 1) Ensure you have a stable internet connection, 2) Double-check your login credentials for accuracy, 3) Reset your password if needed by following the app's password recovery process, 4) Contact your local transit agency for further assistance if the issue persists.
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If you're still experiencing difficulties signing in to your Umo App account, please see the following Help article: Can's Sign in to Your Umo App Account?
How do I change my Umo App payment method?
To change your payment method in the Umo App: 1) Open the Umo App on your smartphone, 2) Tap "Wallet," 3) Tap either "Cash Balance" or "Passes," 4) Tap "Change" on the "Confirm Your Purchase" screen, 5) On the "Payment Method screen," enter your preferred credit or debit card payment information.
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What is fare capping, and how does it relate to the Umo App?
Fare capping rewards you for using stored value (aka “cash balance”) by giving you unlimited free rides for a day/week/month after you have spent the same amount as a daily, weekly, or monthly pass. This pay-as-you-go method removes high upfront costs of daily, weekly, or monthly passes and ensures that you never overpay for transit again.
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For more on fare capping, see FAQs About Fare Capping.
How do I plan a trip with the Umo App?
You can easily plan a trip with the Umo App by following these steps: 1) Open the Umo App on your smartphone, 2) In the "Type an address or location" field, enter a location or specific address, 3) On the "Plan a Trip" screen, select your preferred route, 4) Tap "Go," follow the steps for your trip with Umo, and you're ready to go.
How do I change my Umo App username and other account details?
To change your Umo App username and other account details, follow these steps: 1) Open the Umo App on your smartphone, 2) Access your account settings or profile, 3) Look for the "Edit Profile" or "Account Details" option, 4) Make desired changes to your username and other account information, 5) Save the updates to ensure your Umo App account reflects the new details accurately.
What is the Umo App?
The Umo Mobility App enables you to plan, book, and manage your journeys seamlessly, providing you with convenience, time-saving, reduced travel costs, and improved sustainability by encouraging the use of greener transportation options. Umo App offers transportation simplicity through a single app for multi-modal travel planning and booking.
How do I use the Umo App?
To use the Umo Mobility App, download and install it on your mobile device from the iOS App Store or Google Play Store. Open the app, create a Umo account, then use the app to plan your journeys, view routes, book tickets or rides, and track your trip progress.
How do I add a card to Umo App?
To add a card to the Umo App, follow these steps: 1) Open the Umo App on your smartphone, 2) Tap "Wallet," 3) Tap either "Cash Balance" or "Passes," 4) Tap "Change" on the "Confirm Your Purchase" screen, 5) On the "Payment Method screen," enter your preferred credit or debit card payment information.
What is Umo mobility?
Umo Mobility is a comprehensive platform, including the Umo App, that aims to simplify and optimize urban transportation by integrating various modes of travel into a unified solution. It offers multi-modal trip planning, real-time transportation updates, trip-planning and fare-purchasing, and more.