Can't Sign in to Your Umo App Account? – Umo Rider Help Center

If you can't sign in to your Umo App account, follow the instructions in one of the scenarios below that most closely applies to you.

I forgot my password
I haven't received a password-recovery email link
I'm having trouble logging back in with my mobile number
I haven't received my mobile confirmation code
I received an "Invalid mobile phone number" error
I have a different sign-in issue

I forgot my password

Passwords for logging back into the Umo App are for riders who created their Umo Accounts using their email address or TouchPass username and password.

If you signed up with your mobile number as your Umo App username, you won’t receive password-recovery emails — you will be sent an authentication text on your mobile device.

If you used your email address or TouchPass username to create your Umo App account, you can reset your password by tapping the navigation menu on the main Directions screen and selecting Sign in or Join > Sign In > Using my email address or TouchPass username and password > Forgot Password?

Once you enter the email address used to create your Umo account and tap Email me a recovery link, we will send you a password-recovery link to your email address if we found an account associated with that username.

Note: TouchPass has been discontinued. For more details, please see this article.

I haven't received a password-recovery email link

If you used your email address or TouchPass username to create your Umo App account, we will send you a password-recovery link to your email address if we found an account associated with that username.

If you have not received a password-recovery email, please check your Spam Folder.

It's also possible that you signed up with your mobile number as your Umo App username.

- - In this case, you won’t receive password-recovery emails
  - You will need to go to the navigation menu > Sign in or Join > Sign In > Using my mobile number > Send Code . . .
  - You will then be sent an authentication text on your mobile device.

I'm having trouble logging back in with my mobile number

If you used your mobile number to create your Umo App account, you can reset your password by tapping the navigation menu on the main Directions screen and selecting Sign in or Join > Sign In > Using my mobile number > Mobile Number > Send Code.

Once you enter your 10-digit mobile number in the Mobile Number field and tap Send Code, a 4-digit validation code will be sent to you to verify your account. Once you receive your confirmation code, enter it, and tap Verify & Login.

I haven't received my mobile confirmation code

Once you enter your 10-digit mobile number in the Mobile Number field and tap Send Code, a 4-digit validation code should be sent to you to verify your account.

If you have not received a mobile confirmation code — and you are certain that you created your Umo App account with your mobile number — then you will need to contact your mobile carrier directly to determine if there are reasons for confirmation-code restrictions on your mobile device.

I received an "Invalid mobile phone number" error

If you used your mobile number to create your Umo App account and are trying to log back in to the Umo App, make sure you're entering your 10-digit phone number in the Mobile Number field without any extra numbers, and in the following format: "##########".

You can retry entering your mobile number to sign in to your Umo Account by tapping the navigation menu on the main Directions screen and selecting Sign in or Join > Sign In > Using my mobile number > Mobile Number.

Once you have your mobile number entered correctly (in "##########" format, without any spaces, dashes, etc.), tap Send Code.

A 4-digit validation code will be sent to you to verify your account.

Once you receive your confirmation code, enter it, and tap Verify & Login.

If you still experience log-in difficulties, it's possible that you created your Umo App account using your email address. If so, please tap the navigation menu on the main Directions screen and select Sign in or Join > Sign In > Using my email address or TouchPass username and password > Forgot Password?