How do I convert my card to the Umo App?
You can convert your Umo or TouchPass card to the Umo App when you create a Umo App account. When you create a Umo App account, you'll be asked to input the card number. Once your card account is converted to the App, the Umo card becomes inactive.
Convert your card to a Umo App account
- Download the Umo App.
- Select the checkbox agreeing to the terms and conditions.
- Tap Get started.
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The Umo App notifies you that it wants to know your location, in order to assist you with transit options in your area:
- Tap Allow Once – to allow the Umo App to determine your location initially
- Tap Allow While Using App – to allow the Umo App to always recognize your location while you’re using it
- Select Don’t Allow – to block the Umo App from determining your location
Tip: The Umo App works best when it can recognize your location – we suggest selecting Allow While Using App.
- Select Enable notifications to get live updates and allow notifications for real-time transit alerts, service updates and more.
- Select your transit agency from the list provided.
- Tap Sign in to login or create an account.
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You are provided with the following options:
- Create a new account: Selecting this option allows you to use your mobile number or email address to create an account
- Sign in using your existing Umo or TouchPass login or number
- Create an account with my card: Use the number found on the back of your Umo or TouchPass card. Please note: If you select this option, you will no longer be able to use your physical Umo or TouchPass Card.
- Select Create an account with my card.
- Tap Convert Card and Continue.
- Enter your card number.
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Tap either of the provided options:
- Create account with mobile phone
- Create account with email
- Enter the necessary information and complete your account conversion.
Your Umo Card account has just been successfully converted to a Umo App account.
To convert your Umo App account to a Umo Card account, please contact your transit agency. To complete this conversion, you must purchase a new Umo card.