This article answers the following frequently asked questions (FAQs) related to Umo account linking:
- What is Umo Account Linking?
- What are the benefits of Account Linking?
- Is there an amount limit I can send to an account I've linked to?
- Can I use the pass or stored value from one of the accounts I've linked to?
- Where can I use Account Linking?
- How many accounts can I link to?
- Can a receive fare products from an account I've linked to?
- How is the person I've linked to notified that I've linked to their account?
- How do I know who is sending fares to my Umo account?
- Can I decline a request to link accounts?
- Can passengers on linked accounts use each other's payment cards to pay for their pass or stored value?
- Do linked accounts have the ability to share passes and stored value back and forth?
What is Umo Account Linking?
Account Linking allows you to link your Umo account with other Umo riders' accounts. As a "sender," you can send fare passes and stored value to an account you link to (the "receiver").
What are the benefits of Account Linking?
Account linking allows you to link your account with another rider's account so that you can purchase Umo Passes or Stored Value on their behalf and have them instantly appear on their Umo accounts.
Is there an amount limit I can add to an account I've linked to?
The amount is based on your transit agency’s fare policy. Contact your transit agency for more information.
Can I use the pass or stored value from one of the accounts I've linked to?
No. Only the person you've linked to and on whose behalf you've purchased Stored Value or a Umo Pass can use the fare products you've purchased for them through the Account Linking feature.
Where can I use Account Linking?
First, you must have a Umo account that uses the Passenger Portal, or a Umo App account. Then, sign into your Umo account:
In the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for Canada-based riders): After signing in, go to My Wallet > Linked Accounts > Link an Account. For detailed instructions, click here.
In the Umo App: After signing in, go to Wallet > Linked Accounts > Link an Account. For detailed instructions, click here.
How many accounts can I link to?
There is no limit to how many accounts you can link too.
Can I receive fare products from an account I've linked to?
You can only send fare products — you cannot receive fare product from the account you've linked to.
How is the person I've linked to notified that I've linked to their account?
Account linking and fare product purchases will appear in both your and the linked-to person's account transaction histories.
How do I know who is sending fares to my Umo account?
The transaction history will show fare products that are sent to another rider's account. The last four digits of the account number that purchased fare products for you will appear, but not their name. If you're unsure of a sender, you can unlink your account any time or contact their transit agency.
For instructions on how to unlink an account in the Passenger Portal or the Umo App, click here.
Can I decline a request to link accounts?
No, but you can unlink their account anytime through the Passenger Portal, the Umo App or by contacting your transit agency.
For instructions on how to unlink an account, click here.
Can passengers on linked accounts use each other's payment cards to pay for their pass or stored value?
No, only the sending account can use its own payment card to purchase a fare product for the recipient account it has linked.
Do linked accounts have the ability to share passes and stored value back and forth?
No. The recipient must also be linked as the sender.