How Account Linking Works for Families – Umo Rider Help Center

Account linking enables you to manage another Umo card through your own account. Whether you're a parent, guardian, caregiver, or someone assisting another rider, you can use account linking to purchase passes and add stored value to another card without registering a separate account. Account linking also helps ensure the rider continues to receive the appropriate fare type, such as youth or student fares. While account linking can be used in a variety of situations, this article uses the example of a parent managing a child's Umo card to illustrate the process.

About account linking

Does my child need their own Umo account?

No, your child can continue using their Umo card without creating a Umo account for that card or providing an email address.

Instead, you can link their card to your Umo account and purchase passes or add stored value on their behalf.

Why is account linking recommended?

As part of ongoing security updates, email addresses can no longer be shared across multiple Umo accounts for sign-in purposes.

If your child does not have an email address, there's no need to create an account for them (or attempt to use your email address for their account). Instead, simply link their Umo card to your account to purchase passes or add stored value on their behalf.

What can I do with a linked account?

Once the Umo card is linked to your account, you can:

Purchase passes for the linked card. If the child receiving the pass is eligible for a reduced fare, the available passes to purchase will reflect that reduced cost.
Purchase stored value for the linked card. If the child receiving the stored value is eligible for a reduced fare, they'll pay that reduced fare when they board which will then be deducted from the stored value on their account.

Things to know before linking an account

Account linking connects accounts, but it does not combine them.
Passes and stored value stay with the account they were purchased for and can only be used by that rider.
You cannot use fare products purchased for your child, and your child cannot use fare products purchased for you.
Payment methods are not shared between linked accounts.
Only the account making the purchase can use its saved payment methods.

Are there any limits?

The amount of stored value or passes that you can add depends on your transit agency's fare policy. Contact your transit agency for information about any limits that may apply.

Can I link more than one card?

Yes. There is no limit to the number of cards you can link, making it easy to manage fares for your family from a single Umo account.

Link an account

In the Umo app

Sign in to your Umo account.
Select Wallet.
Select Linked Accounts.
Select Link an Account.
Follow the prompts to add your child's Umo card.

In the Passenger Portal

Sign in to your Umo account.
Go to My Wallet.
Select Linked Accounts.
Select Link an Account.
Follow the prompts to add your child's Umo card.

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