What is fare capping?
Fare capping enables riders to add money to their Umo Wallet to pay for each ride. Once the cumulative fares equal the price of a day or monthly pass, riders enjoy unlimited travel for the remainder of the day or calendar month, without the need for further fare payments.
The following FAQs answer frequently asked questions related to Umo App fare capping:
- What is Umo fare capping?
- How does Umo fare capping work?
- What are the details for Umo fare capping?
- How do I participate in fare capping?
- How are weekly and monthly time intervals calculated for fare capping?
How does fare capping work?
Unlike buying discount passes in advance, fare capping lets you earn discounted passes as you go. When you use your Umo App Cash Balance, Umo will automatically "cap" your expenditures at discount pass prices.
For example: When you spend what a daily pass would cost, Umo lets you ride the rest of the day for free. Once you reach the cost of a weekly or monthly discount pass, the system lets you ride free the rest of the week or month.
What are the details for Umo fare capping?
- The daily fare cap period starts at the beginning of the service day for the agency, typically midnight but may vary for a specific agency and ends at 1 minute prior to the start of the next service day.
- The weekly fare cap time period starts on Monday and ends on Sunday.
- The monthly fare cap time period typically starts on the first calendar day of the month and ends on the last day of the month, but may vary depending on your agency's fare policy.
- Please visit your transit agency's website or contact their customer service for more information regarding availability of fare capping.
How do I participate in fare capping?
If your transit agency offers fare capping, you don't have to do anything to participate, other than to load money to your Umo Wallet and pay fares using your account balance in the Umo App.
The Umo App will automatically track the amount of fares paid. Once the fare cap is met, the system will no longer charge you fares for trips taken during the rest of the given fare cap period.
To determine what the fare caps are for your agency, visit your agency’s website or contact your agency’s customer service.
How are weekly and monthly time intervals calculated for Umo fare capping?
This is dependent on your agency's fare policy.
If you have additional questions or comments regarding fare capping, please contact your local transit agency.