This article answers the following frequently asked questions (FAQs) related to Umo Cards:
- What is a Umo Card?
- How does a Umo Card work?
- How can I load funds onto my Umo Card?
- What are the benefits of a Umo Card bus pass?
- What is Umo Mobility?
- How do I add a payment card to my Umo Card account?
- How do I use my Umo Card?
- How do I tap my Umo Card to pay my transit fare?
- How much does it cost to get a Umo Card?
- What is Umo Card "Stored Value" ("Umo Cash")?
- What is Umo fare capping?
- Can I use my Umo Card to pay for more than one person?
- How do I know if the correct fare has been deducted from my Umo Card account?
- Does my Umo Card need to be registered?
- What if I lose my Umo Card?
- What do I do if my Umo Card is declined by the reader?
- How do I change the payment method for my Umo Card account?
- How do I change the transit agency for my Umo Card account?
Using the Umo Mobility App instead of a Umo Card? Click here for Umo App FAQs.
What is a Umo Card?
A Umo Card is a reloadable payment card that allows easy fare transactions for bus and train riders. By simply tapping the Umo Card on an electronic reader when boarding the bus, riders can pay for their fare without the need for cash or physical tickets, ensuring a smooth travel experience.
How does a Umo Card work?
The Umo Card is a physical card you can use for transportation through your local transit agency. Linked to an account, you can load it with money, and when you travel, just tap it on the card reader. It deducts the fare automatically, making it easy and quick to pay for buses, trains, and more.
How can I load funds onto my Umo Card?
To load funds onto your Umo Card or to buy a pass, log in to the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders) and click "Buy Value or a Pass". Once you select your fare product, enter your payment method, and click "Purchase". The purchased fare is added to your Umo Wallet, and you're ready to board.
What are the benefits of a Umo Card bus pass?
A Umo Card bus pass offers benefits like unlimited rides on buses for a specific period, making it easy to travel without worrying about individual fares. It saves money by providing a discounted rate compared to paying for each trip separately, and it offers convenience and flexibility for regular bus commuters.
Contact your local transit agency to see what Umo Card passes they offer.
What is Umo Mobility?
Umo Mobility is a transportation service that provides a Umo Card or Umo App account for seamless travel. The Umo Card works as a contactless payment method, allowing users to conveniently pay for bus, train, or other transportation fares without the need for cash or separate tickets, making commuting easier and more efficient.
Contact your local transit agency to purchase a Umo Card today.
How do I add a payment card to my Umo Card account?
To add a card to your Umo Card account, log in to the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders). Select the "My Account" tab and then select "Payment Method". On the "Payment Details" screen, enter all required "Card Information" and "Billing Information". Please note billing information must match the billing information of the card being used. Once you have entered your payment information, click "Save Payment".
How do I use my Umo Card?
To use your Umo Card, simply tap it on the card reader when boarding a bus or train. The fare will automatically be deducted from your card balance. Make sure to keep your Umo Card topped up with sufficient funds for a seamless journey.
How do I tap my Umo Card to pay my transit fare?
To pay your transit fare with your Umo Card, just hold the card close to the card reader on the bus or train. It will beep or show a green light to confirm payment. No need to insert or swipe the card — just a quick tap and you're good to go.
How much does it cost to get a Umo Card?
Getting a Umo Card typically costs a small fee, usually around a few dollars, which covers the card issuance and administrative expenses. The exact cost may vary depending on the specific transportation system or location where you obtain your Umo Card.
Contact your local transit agency to purchase a Umo Card today.
What is Umo Card “Stored Value” (“Umo Cash”)?
Umo Card "Stored Value" or "Cash" refers to money loaded onto your Umo card that you can then use to pay for your transportation fares. It functions like a prepaid card: the fare is deducted from the stored value each time the card is tapped on a vehicle's reader when boarding.
What is Umo "fare capping"?
Umo fare capping automatically limits the amount you pay for transportation fares within a specific timeframe. Once you reach a certain threshold or cap, the rest of your journeys during that period are free, providing cost savings and ensuring you don't overspend on fares.
For more details on fare capping, see:
- About Fare Capping
- FAQs About Fare Capping
- Contact your local transit agency to find out about your local transit agency's fare-capping policies.
Can I use my Umo Card to pay for more than one person?
No, the Umo Card is designed for individual use and cannot be used to pay for fares for multiple people. Each person needs their own Umo Card or account to pay for their individual transportation fares.
How do I know if the correct fare has been deducted from my Umo Card account?
After tapping your Umo Card, the card reader will display the fare deducted, and you can see it on the screen or hear a beep sound. You can also check your Umo Card account balance and transactions online at the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders) to ensure that the correct fare has been deducted from your account.
Does my Umo Card need to be registered?
While you aren't required to register your Umo Card, we highly recommend it. Registering your Umo Card allows you to protect the card balance if it's lost or stolen and provides access to additional features such as balance inquiries and transaction history.
Click here for how to register your Umo Card.
What if I lose my Umo Card?
If you lose your Umo Card, immediately report it to your local transit agency. They can help deactivate the lost card to protect the remaining balance. You may also inquire about the process for obtaining a replacement card to continue using Umo Mobility services.
Contact your local transit agency to report a lost or stolen Umo Card.
What do I do if my Umo Card is declined by the reader?
If your Umo Card is declined by the reader, check if there's sufficient balance on the card. If not, reload it with more funds. If your Umo Card balance is already sufficient, contact your local transit agency for assistance, as there might be an issue with the card or the reader.
Contact your local transit agency to report any issues with your Umo Card.
How do I change the payment method for my Umo Card account?
To change the payment method for your Umo Card account, log in to the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders), select the "My Account" tab, and then select "Payment Method". On the "Payment Details" screen, enter all required "Card Information" and "Billing Information". Please note billing information must match the billing information of the card being used. Once you have entered all card-related details, click "Save Payment".
How do I change the transit agency for my Umo Card account?
To change the transit agency for your Umo Card account, log in to the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders), click the navigation menu, and select "Change Agency". In the "Change Agency" pop-up window, search for the city or transit agency of your choice, and select it.