What is Umo?
Umo is a convenient contactless fare payment system, enabling riders to easily board buses or trains and manage their accounts using the Umo App, a Umo smart card, or a paper token, providing flexible travel and a seamless payment experience.
This article provides you with answers to the following questions about Umo Mobility, and how it works:
- What is Umo?
- What is the Umo App?
- How does the Umo App work?
- What is a Umo Pass?
- How do I buy a pass on the Umo App?
- What is a Umo Card?
- How do I buy a pass for my Umo Card?
- How do I use my Umo Card?
- What is Umo fare capping?
- How do I replace my lost or stolen Umo Card?
- Can I use Umo to pay for more than one rider?
What is the Umo App?
The Umo App simplifies fare payment for transit riders with its reloadable system, allowing convenient payment by using the Umo App on their phone to interact with the electronic reader when boarding the bus, ensuring a hassle-free and efficient travel experience.
How does the Umo App work?
Once you purchase a pass or load money onto your Umo Wallet in the Umo App, scan the QR code upon boarding, which automatically applies the pass or cash balance for your journey. The Umo reader validates your pass or deducts the amount of the fare for your trip.
What is a Umo Pass?
A Umo Pass is a convenient reloadable fare-payment method, enabling easy payment by tapping a pre-loaded Umo card or scanning the Umo App at an Umo reader while boarding the bus. Use a Umo Pass to ensure a seamless fare-payment experience.
How do I buy a pass on the Umo App?
You can buy a Umo Pass in the Umo App by tapping the Wallet icon . From there, tap the Buy button and select Add Pass. Select a pass and tap Purchase.
What is a Umo Card?
A Umo Card simplifies fare payments for riders with its reloadable system, allowing convenient payment and ensuring an efficient travel experience. Once you have loaded money onto your Umo Card, tap it on the electronic reader when boarding your bus. The Umo card can not be used in conjunction with the Umo App.
How do I buy a pass for my Umo Card?
To buy a Umo Card pass: 1) Log in to the Umo Passenger Portal. 2.) Click Buy Value or a Pass 3) Select the pass you want to purchase 4) click Checkout 5) Select or enter your payment method 6) Review your Card and Billing Information details and click Purchase.
How do I use my Umo Card?
To use your Umo Card, hold the card within two inches and towards the bottom of the Umo reader when boarding. Umo readers are conveniently placed next to fare boxes on buses, enabling riders to tap their card when boarding. Once read, the display on the reader will confirm successful fare payment.
What is Umo fare capping?
Umo fare capping allows you to add money to your Umo Wallet to pay for each bus ride. Once the total fares reach the cost of a pass, i.e., daily, weekly, or monthly pass, no additional fare is needed for the rest of that period.
How do I replace my lost or stolen Umo Card?
For a small fee, you can replace your lost or stolen Umo Card by visiting your local transit agency. The replacement card will retain existing passes, Umo "Cash Balances," and account information upon registration, ensuring a seamless transition.
Can I use Umo to pay for more than one rider?
This policy is dependent on the agency. Please contact your local transit agency for more information.
However, if you have a Umo Card account, you can link it to another rider's Umo Card account to buy stored value or passes for them. Simply go to the Umo Passenger Portal (umopass.com for U.S. riders, and ca.umopass.com for non-U.S. riders) and navigate to the My Wallet tab > Link an Account > OK.