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"Something Went Wrong" – Payment Issue with Apple Pay / Google Pay?

  • Updated

If your local transit agency accepts Apple or Google Pay as a payment method, and you received a notification that "Something went wrong" with your attempted transaction, please follow the instructions in this article to ensure that your transaction is successfully processed. 

I Received a "Something Went Wrong" Error Message (Apple Pay / Google Pay) 

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If you received a "Something went wrong" error message when attempting to make purchases with Apple or Google Pay, your charge might appear to be accepted, but it is then reversed, and the transaction fails. Please note the following (below). 

Why Did I Receive This Error?

It's possible that the billing address associated with your credit or debit card used for Apple or Google Pay is incorrect, and you will need to correct it. 

info-2color-mint.png Different transit agencies have different address restrictions for payments. Even though your Apple Pay / Google Pay may work at other locations, your transit agency's payment-verification process might deny the transaction due to an incorrect billing address. Although your charge might appear to be accepted, it is then reversed, and the transaction fails. 

How to Correct Your Attempted Transaction 

  • Verify that your payment method is accepted by your local transit agency – It's possible that your local transit agency does not accept the payment method that you are attempting to use. (For example: it's possible that they do not currently accept commuter check cards, American Express, PayPal, Google Pay, Apple Pay, Venmo, FSA or HSA cards.)   
  • Verify that your billing address is correct – If you received a error-2color.png Something went wrong error message when attempting to make purchases with Apple or Google Pay, it's possible that the billing address associated with your credit or debit card used for Apple or Google Pay is incorrect, and you will need to correct it. 

Correct Your Billing Address for Apple Pay  

      • For Apple Pay, correct your billing address as follows:  

          1. On your Apple device, go to Settings > Wallet & Apple Pay.
          2. Under Payment Cards, tap the card you use for Apple Pay. 
          3. On the screen for the selected card, tap Billing Address. 
          4. On the Billing Address screen, tap Edit. 
          5. On the Edit Billing Address screen, update your address as needed. 
          6. Once you have updated your billing address, tap Done. 

check-2color-mint.png Once you have successfully updated your billing address, your Apple Pay transaction should be accepted. 

Correct Your Billing Address for Google Pay 

      • For Google Pay, correct your billing address as follows:  

          1. Sign in to Settings.
          2. In the Name and address section, tap Edit.
          3. Enter your new address.
          4. Tap Save.

check-2color-mint.png Once you have successfully updated your billing address, your Google Pay transaction should be accepted. 

help-2color-mint.png If you're still experiencing issues with your attempted payment, please contact your local transit agency. 

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