Having Payment Issues?

If you are having difficulties adding a payment method to the Umo App, or difficulties adding cash or buying a pass, follow the instructions in one of the scenarios below that most closely applies to you. 

• I receive a "Credit card details are incorrect" message when entering my payment card 
• Is my payment method accepted?
• My card number text appears in red on the Payment Method screen 

I receive a "Credit card details are incorrect" message 

Please make sure that you have entered your card number, expiration date and CVV correctly on the Payment Method screen of the Umo App. 

Each transit agency decides which payment methods they accept for the Umo App. To determine if the payment method you are trying to use is accepted, please contact your transit agency. 

Is my payment method accepted? 

Each transit agency decides which payment methods they accept for the Umo App. For example: It's possible that your transit agency doesn't accept commuter check cards, FSA, or HSA cards, etc. 

To find out if your preferred method of payment is accepted, please contact your transit agency. 

My card number text appears in red on the Payment Method screen 

If your card number is in red in the Card Number field on the Payment Method screen, it means the card number was entered incorrectly, or this is a card type that your transit agency does not accept. 

Please check your card number and re-enter it. 

 As each individual transit agency decides which payment methods they accept for the Umo App, contact your transit agency to verify if they accept the payment method you are attempting to use.