Trying to Log In to the Umo App?

If you can't sign in to your Umo App account, follow the instructions in one of the scenarios below that most closely applies to you. 

• I forgot how I created my account
• I forgot my password
• I haven't received a password-recovery email link
• I still haven't received an email
• I'm having trouble logging back in with my mobile number
• I haven't received my mobile confirmation code
• I received an "Invalid mobile phone number" error
• I have a different sign-in issue . . .

I forgot how I created my account

If you can’t remember if you created an account with your mobile number or with an email/username and password, we recommend you contact your transit agency and request they look up your account to confirm your account credentials.

If you have already created a Umo account, but are unable to login or do not remember how you created your account, do not create a new account. If you create a new account, your previously purchased cash balance or passes will not display since they are not linked with your newly created account. Please contact your transit agency for support with recovering your account and accessing your purchases. 

I forgot my password 

Passwords for logging back into the Umo App are for riders who created their Umo Accounts using their email address or TouchPass username and password. 

If you signed up with your mobile number as your Umo App username, you won’t receive password-recovery emails — you will be sent an authentication text on your mobile device. 

If you used your email address or TouchPass username to create your Umo App account, you can reset your password by tapping the navigation menu  and selecting View My Account > Sign In > Using my email address or TouchPass username and password > Forgot Password?

 Once you enter the email address used to create your Umo account and tap Email me a recovery link, we will send you a password-recovery link to your email address if we found an account associated with that username. 

I haven't received a password-recovery email link

 If you used your email address or TouchPass username to create your Umo App account, we will send you a password-recovery link to your email address if we found an account associated with that username. 

If you have not received a password-recovery email, please check your Spam Folder. 

I still haven't received an email 

It's possible that you signed up with your mobile number as your Umo App username. In this case, you won’t receive password-recovery emails

• • • You will need to go to the navigation menu  > View My Account > Sign In > Using my mobile number > Send Code . . . 
    • You will then be sent an authentication text on your mobile device. 

I'm having trouble logging back in with my mobile number 

If you used your mobile number to create your Umo App account, you can tap the navigation menu   and selecting View My Account > Sign In > Using my mobile number > Mobile Number > Send Code. 

Once you enter your 10-digit mobile number in the Mobile Number field and tap Send Code, a 4-digit validation code will be sent to you to verify your account. Once you receive your confirmation code, enter it, and tap Verify & Login. You will be taken to the My Profile page of the Umo App.

I entered my mobile number into "My Profile" after creating an account using my email and password. Can I now login using my mobile number?

If you originally created a Umo account using an email/username and password but added a phone number to your profile after, you will not be able to login to your account using that phone number. You must log in to your account using your email/username and password. If you have forgotten your Umo password, please follow the steps listed here to reset your password: I forgot my password

I haven't received my mobile confirmation code 

Once you enter your 10-digit mobile number in the Mobile Number field and tap Send Code, a 4-digit validation code should be sent to you to verify your account.

If you have not received a mobile confirmation code — and you are certain that you created your Umo App account with your mobile number — then you will need to contact your mobile carrier directly to determine if there are reasons for confirmation-code restrictions on your mobile device. Entering your phone number into your profile after creating an account using your email address and password does not mean you will be able to sign in using your mobile number. You must still login using your email/username and password. 

I received an "Invalid mobile phone number" error 

If you used your mobile number to create your Umo App account and are trying to log back in to the Umo App, make sure you're entering your 10-digit phone number in the Mobile Number field without any extra numbers, and in the following format: "##########".

You can retry entering your mobile number to sign in to your Umo Account by tapping the navigation menu   and selecting View My Account > Sign In > Using my mobile number > Mobile Number >

Once you have your mobile number entered correctly (in "##########" format, without any spaces, dashes, etc.), tap Send Code. 

A 4-digit validation code will be sent to you to verify your account. 

Once you receive your confirmation code, enter it, and tap Verify & Login. 

If you still experience log-in difficulties, it's possible that you created your Umo App account using your email address. If so, please tap the navigation menu and select View My Account > Sign In > Using my email address or TouchPass username and password > Forgot Password?

I changed my phone number and now I can't login to my account

If you created your Umo App account using your old phone number and can't login, you must contact your local transit agency for login support. They will need to change the phone number on your account in order for you to login. 

I have a different sign-in issue . . .

Make sure that you have downloaded the newest version of the Umo app. 

If you are still experiencing log-in issues with your Umo App account, you can contact your local transit agency.