We’re upgrading how you create, sign-in, and manage your Umo account to make things easier and more reliable.
What’s Changing?
You’ll still use the Umo Mobile Apps and Passenger Portal the same way you always have but over time, you’ll see a few small updates that will help make your account more secure and easier to manage:
New account registrations are moving to requiring an email address. This addresses one of the most frequent frustrations where riders forget their password or forget what account they created and aids in easier self-service to regain access when necessary.
You can now update your sign-in information directly in the Passenger Portal (under Account Details) or the Umo Mobile Apps (under My Profile).
If you have more than one phone number or email address associated with your account, you will be prompted to confirm your current contact information and remove any additional phone numbers or email addresses.
If when resetting your password you enter the password reset code incorrectly too many times, or if when signing in, you use an incorrect password too many times, your account may become locked. If this happens, please wait 15 minutes before then resetting your password and signing in again.
Thanks for riding with Umo, we’re always working to make your experience better!
Related articles: